Shipping policy

1. Overview

The DailyKin delivers packaged food products across serviceable locations in India. This Shipping Policy explains how orders are processed, dispatched and delivered.

This is a proposed operating policy based on The DailyKin's current D2C model. Update the service levels below if your logistics partner or commercial terms change.

2. Order Processing and Dispatch

Orders are normally processed within 1–2 business days after successful payment or order confirmation. Orders placed on weekends, public holidays or during promotional periods may require additional processing time.

Dispatch confirmation and tracking information will be provided through the contact details supplied at checkout, where tracking is available.

3. Delivery Timelines

After dispatch, standard delivery is generally expected within approximately 3–7 business days for most serviceable locations in India. Remote locations, difficult-to-service pincodes, peak-sale periods, weather events and courier disruptions may take longer.

Delivery timelines are estimates and are not guaranteed unless a specific guaranteed service is expressly stated at checkout.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed before you complete the purchase. The DailyKin may offer free shipping above specified order values or during promotions. Such offers may have product, location or promotional exclusions.

5. Tracking

Where tracking is available, a tracking link or tracking reference may be sent to the email address or mobile number provided at checkout. Customers should use the tracking information first for delivery-status questions.

If tracking has not been updated for an unusually long period, contact hello@dailykin.in with your order number.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including house/flat number, street, locality, city, state and PIN code, and a reachable mobile number.

If an address is incomplete or incorrect, the courier may be unable to deliver the order. Additional delivery attempts or re-shipping may be subject to additional charges where permitted.

7. Failed Delivery / Return to Origin

If a courier is unable to deliver an order because of an incorrect address, repeated absence, refusal to accept the parcel or other customer-attributable reason, the parcel may be returned to The DailyKin. Any refund or re-shipment will be considered after the parcel is returned and may account for non-recoverable logistics costs where permitted by law and disclosed appropriately.

8. Damaged or Tampered Packages

Please inspect the outer package at delivery. If the package is visibly damaged, leaking, open or materially tampered with, you should, where feasible, document the condition with photographs/video and contact The DailyKin as soon as possible.

Food products that appear compromised should not be consumed. Claims for damaged, tampered, defective or incorrect products are handled under the Refund & Return Policy.

9. COD Orders

Cash-on-delivery, if offered, may be available only for eligible pincodes and may be subject to order verification. The DailyKin may contact you before dispatch to confirm the order. Repeated refusal or non-acceptance of COD orders may result in COD being disabled for future orders.

10. Serviceability

Delivery is subject to courier serviceability. If a pincode is not serviceable, The DailyKin may be unable to fulfil the order to that address and will contact the customer for an alternative address or cancellation/refund, as appropriate.

11. Delays and Exceptional Circumstances

Delivery may be delayed by extreme weather, natural disasters, public emergencies, strikes, government restrictions, transportation failures, network outages, high-volume sale periods or other events outside The DailyKin's reasonable control. We will make reasonable efforts to assist customers when such delays occur.

12. International Shipping

Unless expressly stated on the website, The DailyKin currently does not offer international shipping. Any future international shipping programme will be governed by additional terms relating to customs, duties, taxes, product restrictions and destination-country requirements.

13. Contact

For shipping support, contact: hello@dailykin.in | WhatsApp/Phone: 6300399948. Please include your order number and registered mobile/email address.