Privacy policy

1. Who We Are

This Privacy Policy explains how Thanvika Wellness & Lifestyle LLP (trading as The DailyKin) (“DailyKin”, “we”, “us”, “our”) collects, uses, shares, stores and protects personal data when you visit our website, place an order, contact us, participate in campaigns, submit feedback or otherwise interact with DailyKin.

Registered office: The DailyKin, Plot No. 4-1-216/250, Street No. 9, Karthikeya Nagar, Nacharam, Hyderabad-500076. Privacy contact: hello@dailykin.in  Grievance contact: hello@dailykin.in

2. Scope and Consent

By using our website or providing personal data to us, you acknowledge this Privacy Policy. Where applicable law requires consent for a particular processing activity, we will seek consent in an appropriate manner. Where processing is necessary to provide a product or service, comply with law, prevent fraud or protect legitimate interests, we may process information for those purposes as permitted by law.

This Policy should be read together with our Terms & Conditions and other website policies.

3. Personal Data We May Collect

• Identity and contact information: name, mobile number, email address and delivery/billing address.
• Order information: products purchased, quantities, order value, order status, delivery information, transaction reference and customer-support history.
• Payment information: payment status and limited transaction details received from payment providers. We do not intend to collect or store complete card credentials where the payment processor handles them.
• Account information, where accounts are offered: login identifiers and account preferences.

4. How We Collect Information

• Directly from you when you create an account, place an order, contact us, subscribe to communications or submit feedback
• Automatically through cookies, pixels, analytics and similar technologies when you browse the website.
• From service providers that help us process payments, fulfil orders, provide logistics, host our website, communicate with customers, analyse performance or provide marketing services.
• From publicly available or otherwise lawfully obtained information where relevant to our business operations.

5. Why We Use Personal Data

• To process, confirm, fulfil and deliver your orders.
• To process payments, refunds, replacements and customer-support requests.
• To communicate transactional information such as order confirmation, dispatch, delivery and support updates.
• To operate, secure and improve the website, products and customer experience
• To prevent fraud, abuse, unauthorised activity and security incidents.
• To understand customer preferences and improve products, content and marketing.
• To send promotional communications where permitted and according to your preferences.
• To comply with applicable laws, regulatory requirements, accounting obligations and lawful requests.
• To establish, exercise or defend legal rights and resolve disputes.

6. Cookies and Similar Technologies

We may use essential cookies required for website functionality, shopping carts, authentication and security, as well as analytics and marketing technologies where permitted. You may be able to control cookies through your browser or website settings. Disabling certain cookies may affect website functionality.

7. Sharing and Disclosure

We may share personal data with service providers who process it on our behalf, including payment processors, website/e-commerce technology providers, cloud hosting providers, analytics providers, customer-support platforms, marketing providers and logistics/fulfillment partners. We may also disclose data to government authorities, regulators, courts, professional advisors or other parties where required or permitted by law.

We do not sell personal data as a standalone commercial product. Where a third party processes data for its own independent purposes, its own privacy policy may apply.

8. Payment and Logistics Providers

When you place an order, relevant information may be shared with payment and logistics providers to complete the transaction and delivery. Only information reasonably necessary for those services should be shared. Current providers may change as The DailyKin's operations evolve.

9. Marketing Communications

You may receive transactional messages necessary to complete or support an order. Where marketing communications require consent, DailyKin will provide an appropriate opt-out or preference mechanism. You can also contact us at hello@dailykin.in to request changes to marketing preferences.

10. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes described in this Policy, including order fulfilment, customer support, accounting, tax, legal, fraud-prevention and dispute-resolution requirements. Retention periods may vary by category and applicable law.

When data is no longer required, we will delete it, anonymise it or otherwise dispose of it securely, subject to lawful retention obligations.

11. Data Security

We use reasonable technical, organisational and administrative safeguards appropriate to the nature of the personal data we process. However, no internet transmission or storage system can be guaranteed to be completely secure. You should use secure devices and avoid sending sensitive information through unsecured channels.

12. Your Rights and Choices

Subject to applicable law and any conditions or exceptions under it, you may have rights relating to access to personal data, correction/update of inaccurate data, erasure/deletion where permitted, withdrawal of consent where processing is based on consent, and grievance redressal. To exercise an applicable right, contact hello@dailykin.in with sufficient information to identify your request.

We may need to verify identity before acting on a request. Certain information may need to be retained where required by law or necessary to establish, exercise or defend legal claims.

13. Children's Data

Our website is not directed at children. We do not knowingly collect personal data from children in circumstances where such collection is prohibited by applicable law. If you believe a child has provided personal data to us inappropriately, please contact us so that we can review and take appropriate action.

14. International or Cross-Border Processing

Some service providers may process or store information outside India where permitted by applicable law. Where such processing occurs, The DailyKin will take reasonable steps required by applicable law concerning security and lawful transfer/processing.

15. Third-Party Websites

Our website may contain links to third-party websites or social platforms. Their privacy practices are governed by their own policies. The DailyKin is not responsible for third-party privacy practices outside our control.

16. Business Transfers

If The DailyKin undergoes a merger, restructuring, financing, acquisition, sale of assets or similar transaction, personal data may be transferred as part of that transaction, subject to applicable law and appropriate safeguards.

17. Changes to this Privacy Policy

We may update this Policy when our practices, technology, products or legal requirements change. The updated version will be published on this page with a revised “Last Updated” date. Where applicable law requires additional notice or consent for a material change, we will provide it.

18. Grievance and Contact

Privacy contact: hello@dailykin.in

Grievance Officer: Thanvika, Email: hello@dailykin.in, Contact: 08062180114

Postal address: The DailyKin, Plot No. 4-1-216/250, Street No. 9, Karthikeya Nagar, Nacharam, Hyderabad-500076.

We will handle privacy requests and grievances in accordance with applicable law and prescribed timelines.

• Communications: messages, emails, WhatsApp interactions, support requests, reviews, feedback and information you voluntarily provide.
• Marketing preferences: newsletter subscriptions, campaign participation, offer preferences and opt-out choices.
• Technical and usage information: IP address, browser/device information, pages visited, approximate location derived from technical information, cookie identifiers and website interaction data.
• User-generated content: photographs, videos, testimonials or reviews you voluntarily submit.