Refund policy

1. Our Food-Safety Approach

The DailyKin sells packaged food products. For food-safety and hygiene reasons, we generally do not accept returns of products simply because a customer changes their mind, dislikes a flavour, or no longer wants the product. This does not affect any statutory consumer rights or remedies that cannot lawfully be excluded.

Our priority is to ensure that every order reaches you in good condition and is safe, correctly packed and as described.

2. Eligible Issues

You may contact The DailyKin if you receive:

• A product that is visibly damaged, leaking or materially compromised during transit.
• A product with a broken/tampered seal or packaging that raises a genuine food-safety concern.
• A product that is materially defective or otherwise unsuitable due to a verified quality issue.
• The wrong product, flavour, quantity or pack compared with the confirmed order.
• A product that is missing from the delivered order.

3. Non-Eligible Reasons

• Change of mind or no longer wanting the product.
• Personal taste preference or not liking a flavour.
• A product that has been opened, consumed, mixed or otherwise used, except where the complaint concerns a genuine safety or quality issue.
• Incorrect storage after delivery where the product was properly delivered and the storage instructions were not followed.
• Minor cosmetic differences that do not affect the safety, integrity or advertised characteristics of the product.
• Claims made after the applicable reporting window without a compelling reason or as otherwise permitted by law.

4. Reporting Window

For damaged, defective, tampered or incorrect food products, please contact The DailyKin within 48 hours of delivery. Early reporting is important because it allows us to investigate courier damage, batch information and product condition.

For a missing item or incorrect quantity, please contact us as soon as possible and preferably within 48 hours of delivery.

 

5. What You Need to Provide

To process a claim, please provide:

• Order number.
• Name and contact number/email used for the order.
• Clear photographs of the outer package, shipping label, product, seal and affected area.
• A short description of the issue.
• An unboxing video, where available, particularly for transit-damage or tampering claims.
• Batch/lot information and expiry/best-before details where relevant.

Do not dispose of the affected product or packaging until The DailyKin confirms that it is no longer required for investigation.

6. Review and Resolution

The DailyKin may review the photographs, videos, order information, batch details and other evidence and may request additional information. If the claim is approved, our preferred resolution for a food product will generally be replacement of the affected product at no additional cost.

Where replacement is unavailable, impractical or otherwise appropriate, The DailyKin may issue a refund to the original payment method. The final resolution will be determined based on the nature of the issue, product availability and applicable consumer law.

7. Refund Timelines

Once a refund is approved, The DailyKin will initiate it within a reasonable period. The time taken for the amount to appear in your account may depend on the payment gateway, bank or card issuer. As a general target, customers should allow approximately 5–10 business days after refund initiation.

For COD orders, The DailyKin may request bank-account, UPI or other payment details necessary to process an approved refund.

8. Cancellation Policy

An order cancellation request should be made as soon as possible and before the order is dispatched. Once an order has been dispatched, cancellation may no longer be possible.

If The DailyKin accepts a cancellation of a prepaid order before dispatch, the eligible amount will be refunded to the original payment method. Promotional discounts or non-refundable charges, if any, will be handled according to the terms shown at checkout and applicable law.

9. Incorrect Address / Refused Delivery

If an order is returned to The DailyKin because the customer provided an incorrect address, repeatedly missed delivery attempts or refused delivery, The DailyKin may offer re-shipment or cancellation/refund after the product is returned, subject to applicable logistics costs and law.

10. Product Safety Complaints

If you believe a product may be unsafe, contaminated, spoiled or otherwise presents a food-safety concern, do not consume it. Contact The DailyKin immediately with the order and batch details. We may request that the product and packaging be retained for investigation.

Where appropriate, The DailyKin may escalate the complaint to its manufacturing, quality or regulatory team and take corrective action.

11. No Refund for Taste Preference

The DailyKin products are developed for broad consumer appeal, but taste is subjective. A customer's personal preference, texture preference or expectation that a product will taste a particular way does not, by itself, establish a product defect or entitlement to a refund.

12. Statutory Consumer Rights

Nothing in this Policy is intended to exclude, restrict or waive any consumer right or remedy that cannot lawfully be excluded or restricted under applicable Indian law.

13. Contact

To raise a return, replacement or refund request: hello@dailykin.in | Phone: 08062180114.

Please include the order number in the subject/message so that we can locate your purchase quickly.

14. Policy Changes

The DailyKin may update this Policy from time to time. The latest version will be published on the website with the updated date. Changes will apply prospectively unless otherwise required by law.